Management really screws up, because we tend to make decisions autocratically, and we tend to implement democratically.
We sit back and decide what strategic thing it is we are going to do, and then we go out and we try to talk the staff into supporting this decision that we just made because it’s so wonderful.
Shultz says you should turn that around. In order to make decisions, you should get everybody in the whole place involved in the decision-making process. Then when the decision is made, people have some degree of ownership, and implementation becomes a much easier task.