Turn your customers into your sales force.

January 26, 2021
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If you teach something, you learn it far more competently, and this way I have people continuing to learn at a more advanced level.

January 26, 2021
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I always looked at things from a life cycle standpoint, and I know that there are just so many years on this earth for each one of us and we need to make sure that our lives are lived in a constructive way. So my personal value system is built around the concept that I want to do the very best I can with all the talent that God has given me. If I do that, I‘ll be a success.

January 26, 2021
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Normally, a CEO has a higher level of self-motivation and a stronger desire for excellence than most people have. I believe that’s one of the things that sets us apart as a group. It’s not necessarily greed.

January 26, 2021
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Most people spend 95 percent of their time reacting to what comes at them. If you can instill in people a sense of continuous improvement and investment in their own lives, then they will be a lot happier with themselves and with their lives in the company.

January 26, 2021
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Most organization charts have a guy at the top, and there’s a pyramid beneath him going down. Around ten or twelve years ago, I realized that the pyramid here had been inverted. Instead of me being on the top, I was on the bottom, and everyone else was on top. I now assume that I work for the employees. We grew as a business to the point where basically I’m working for them. I know they think they are working for me, but that’s not how I see it.

January 26, 2021
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If I can provide capital, leadership, and a value system, and if the employees give it their best in terms of how to develop the business and how to satisfy the customers and exceed their expectations, then we will win.

January 26, 2021
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While we still need to do business and collect on our bills and the rest of it, in the end, maintaining those relationships is what’s important to me.

January 26, 2021
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Life as a CEO boxes you in. If forces you to give away too much of yourself. When I say behind the desk, I couldn’t disconnect from the job, no matter how hard I tried. Not until I pulled the plug did I realize how much of myself I had invested in the business and how much of it was invested in me.

January 26, 2021
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Given my lack of formal education, the one factor that has contributed the most to my development as a CEO is that I’m not a quitter when faced with a challenge. I simply refuse to back down.

January 26, 2021
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